Terms of Service

Effective Date: April 1, 2026 Version: 1.0 Last Updated: April 2026

1. Introduction

These Terms of Service ("Terms") govern your access to and use of the Loquent AI Voice Platform ("Service"), operated by Autor Technologies Inc. ("Loquent," "we," "us," or "our"), a corporation incorporated under the laws of Ontario, Canada.

By accessing or using the Service, you agree to be bound by these Terms. If you are using the Service on behalf of an organization, you represent that you have the authority to bind that organization to these Terms.

2. Service Description

Loquent provides an AI-powered voice communication platform that enables businesses to deploy, manage, and monitor intelligent voice agents. The Service includes:

AI Voice Agents: Configurable AI agents capable of conducting voice conversations
Orchestration Engine: Workflow design tools for managing conversation flows, fallbacks, and escalations
Knowledge Center: Knowledge base management for grounding AI agent responses
Analytics Dashboard: Call analytics, transcription, quality scoring, and performance metrics
Inbox & Communication Hub: Unified interface for managing conversations across channels
Integration APIs: RESTful APIs and webhooks for connecting with third-party systems
Widget: Embeddable voice widget for websites and applications

3. Account Registration

3.1 Eligibility

You must be at least 18 years of age and capable of entering into a legally binding agreement to use the Service. The Service is intended for business use.

3.2 Account Creation

To access the Service, you must create an account by providing accurate and complete information, including a valid email address. You will verify your email through a one-time password (OTP) process.

3.3 Account Security

You are responsible for maintaining the confidentiality of your account credentials. You must notify us immediately at support@getloquent.com if you suspect unauthorized access to your account. Loquent is not liable for losses arising from unauthorized use of your account.

3.4 Organizational Accounts

Organizations may create workspaces and invite team members with assigned roles (Admin, Sub-Admin). The organization owner is responsible for managing access permissions and ensuring team members comply with these Terms.

4. Subscription Plans and Billing

4.1 Plans

Loquent offers tiered subscription plans with varying features and usage limits:

Plan	Monthly Price	Key Features
Starter	$49/month	Basic AI voice agents, limited minutes
Growth	$99/month	Inbound calls, voice enabled, expanded minutes
Pro	$199/month	Outbound calls, advanced orchestration
Scale	$499/month	Higher volumes, priority support
Business	$1,199/month	Enterprise features, dedicated support

4.2 Payment

All payments are processed securely through Stripe. By subscribing, you authorize Loquent to charge your payment method on a recurring basis according to your selected plan.

4.3 Free Trial

New accounts may be eligible for a free trial period. At the end of the trial, your account will be converted to a paid subscription unless you cancel before the trial expires.

4.4 Refunds

Subscription fees are non-refundable except where required by applicable law. If you believe you are entitled to a refund, contact billing@getloquent.com.

4.5 Plan Changes

You may upgrade or downgrade your plan at any time through the platform. Upgrades take effect immediately; downgrades take effect at the start of the next billing cycle.

5. Acceptable Use

5.1 Permitted Use

You may use the Service solely for lawful business purposes in accordance with these Terms and all applicable laws and regulations.

5.2 Prohibited Use

You agree not to:

Use the Service for any illegal, fraudulent, or harmful purpose
Transmit malware, viruses, or any harmful code through the Service
Attempt to gain unauthorized access to other users' accounts or Loquent's systems
Use the Service to make harassing, threatening, or unsolicited calls
Violate telecommunications regulations, including Do Not Call (DNC) requirements
Use the Service to process, store, or transmit protected health information (PHI) without an executed Business Associate Agreement
Reverse engineer, decompile, or disassemble any part of the Service
Use the Service in a manner that could damage, disable, or impair Loquent's infrastructure
Resell or redistribute the Service without written authorization
Use the Service to train competing AI models using Loquent-generated data

5.3 Compliance with Laws

You are responsible for ensuring your use of the Service complies with all applicable laws, including but not limited to TCPA (US), CASL (Canada), GDPR (EU), PIPEDA (Canada), and HIPAA (US) where applicable.

6. Intellectual Property

6.1 Loquent's IP

The Service, including all software, algorithms, models, interfaces, documentation, and branding, is owned by Autor Technologies Inc. and protected by intellectual property laws. These Terms do not transfer any ownership rights to you.

6.2 Your Content

You retain ownership of all content, data, configurations, and knowledge base materials you upload to the Service ("Your Content"). By uploading Your Content, you grant Loquent a limited license to process, store, and display Your Content solely for the purpose of providing the Service.

6.3 Feedback

If you provide feedback, suggestions, or ideas about the Service, you grant Loquent a perpetual, irrevocable, royalty-free license to use such feedback for any purpose, including improving the Service.

7. Data Privacy

7.1 Data Processing

Loquent processes personal data in accordance with our Privacy Policy (available at https://getloquent.com/privacy) and applicable data protection laws, including PIPEDA.

7.2 Data Processing Agreement

For customers requiring a Data Processing Agreement (DPA), Loquent provides a standard DPA covering GDPR and other privacy framework requirements. Contact legal@getloquent.com to execute a DPA.

7.3 Sub-processors

Loquent uses third-party sub-processors to deliver the Service, including Twilio (telephony), OpenAI (AI processing), AWS (infrastructure), and Stripe (payments). A current list of sub-processors is maintained at https://getloquent.com/trust.

8. Service Level

8.1 Availability

Loquent targets 99.9% uptime for the Service, excluding scheduled maintenance windows. Service level commitments are detailed in our Service Level Agreement (SLA), available upon request.

8.2 Maintenance

Loquent may perform scheduled maintenance that temporarily affects Service availability. We will provide reasonable advance notice for planned maintenance.

8.3 Support

Support is available through the Loquent platform and at support@getloquent.com. Response times vary by subscription plan.

9. Limitation of Liability

9.1 Disclaimer

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE." TO THE MAXIMUM EXTENT PERMITTED BY LAW, LOQUENT DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.

9.2 Limitation

TO THE MAXIMUM EXTENT PERMITTED BY LAW, LOQUENT'S TOTAL LIABILITY ARISING OUT OF OR RELATED TO THESE TERMS SHALL NOT EXCEED THE AMOUNTS PAID BY YOU TO LOQUENT IN THE TWELVE (12) MONTHS PRECEDING THE CLAIM.

9.3 Exclusions

IN NO EVENT SHALL LOQUENT BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING LOSS OF PROFITS, DATA, OR BUSINESS OPPORTUNITIES.

10. Indemnification

You agree to indemnify and hold harmless Loquent, its officers, directors, employees, and agents from any claims, damages, losses, or expenses arising from: (a) your use of the Service; (b) your violation of these Terms; (c) your violation of any applicable law; or (d) your Content.

11. Termination

11.1 By You

You may terminate your account at any time through the platform settings or by contacting support@getloquent.com. Termination takes effect at the end of the current billing cycle.

11.2 By Loquent

Loquent may suspend or terminate your access to the Service if you violate these Terms, fail to pay subscription fees, or for any other reason with 30 days' notice.

11.3 Effect of Termination

Upon termination, your right to access the Service ceases immediately. Loquent will retain your data for 30 days following termination, after which it will be permanently deleted unless longer retention is required by law.

12. Governing Law and Dispute Resolution

12.1 Governing Law

These Terms are governed by the laws of the Province of Ontario and the federal laws of Canada applicable therein, without regard to conflict of law principles.

12.2 Dispute Resolution

Any disputes arising from these Terms shall first be addressed through good-faith negotiation. If unresolved within 30 days, disputes shall be submitted to binding arbitration in Toronto, Ontario, under the rules of the ADR Institute of Canada.

13. Changes to Terms

Loquent may update these Terms from time to time. We will notify you of material changes by email or through the Service at least 30 days before the changes take effect. Your continued use of the Service after changes take effect constitutes acceptance of the updated Terms.

14. Contact

Autor Technologies Inc. Email: legal@getloquent.com Web: https://getloquent.com