For dental offices
An AI dental receptionist, and a team that follows up and re-books
Loquent (getloquent.com), from Loquent AI Inc. in Toronto, is an AI workforce for small businesses. A dental office hires AI employees by role. They answer every patient, follow up every new-patient enquiry and work the recall list, and you run them from your phone by just asking.
Now taking pilot businesses.
Sound familiar?
The work is there. Your front desk can only do one thing at a time.
- The phone rings while the only person at the front desk is checking a patient out. The caller hangs up and books with the office down the street.
- Someone asks on your website at 9 pm whether you take new patients. Nobody answers until tomorrow, and by then they've asked two other offices.
- A patient asked about a consult for a crown or clear aligners last month. Nobody followed up, so they never booked.
- Half your patients are overdue for a cleaning, and the recall list is a job nobody has time for.
None of that is clinical work. It's answering, following up and remembering. AI employees can do those jobs, so your team can stay with the patient in front of them.
Who you hire
Hire by role. Don't configure a bot.
Pick a role and answer a few questions about your office, and the employee starts. You don't write prompts or build flows.
AI Customer Care Coordinator
Answers the calls and messages your front desk can't get to.
- Picks up on the phone, website chat, WhatsApp and text, including after hours and over lunch
- Answers the questions you've given it: hours, location, parking, whether you're taking new patients, what a first visit involves
- Takes the patient's details and the reason for the visit, and books the time on your calendar or passes it to your team
AI Sales Coordinator
Makes sure every new-patient enquiry gets a reply and a follow-up.
- Answers new enquiries when they come in, not the next morning
- Follows up on consult requests that went quiet, politely, on the channel the patient used
- Keeps every enquiry in one lead list so you can see who's waiting
AI Outreach Coordinator
Brings patients back for the visits they've let slide.
- Works through a recall list you keep in Google Sheets
- Drafts each reminder in your office's voice and shows it to you before anything goes out
- Offers open times and books the patients who reply
AI Social Media Manager and AI Newsletter Manager
Keeps your office visible without someone staying late to do it.
- Plans and designs your posts: seasonal reminders, team introductions, what to expect at a first visit
- Writes your patient newsletter and waits for your yes before sending
Need something else? Hire a custom employee: describe the job by answering three questions.
One team on every channel
Patients reach you however they like. The answer comes from the same place.
The same AI employee answers on each channel and knows what was said on the others. A patient who called on Monday and texts on Thursday doesn't have to start over.
Phone
Get a local number in your area code. Calls you can't take go to your AI employee instead of voicemail.
Website chat
Answers visitors on your site at any hour and takes their details.
Replies to patients who would rather message than call.
Text
Texts your patients: in Canada now, and in the US as registration completes.
You decide what needs your yes
Choose what each employee does on its own and what waits for your approval. Approvals arrive as a card in Ask, on the web or on your phone.
Needs you
Anything that needs a person goes on one to-do list for your team: a booking to enter, a question it shouldn't answer, a patient who asked for a call back.
It remembers every patient
The Business Brain holds your services, hours, office rules and every past conversation. A returning patient is greeted with what they asked about last time.
Straight answers
Questions dental offices ask
- Is this an AI receptionist?
- Answering the phone is one job. Loquent is an AI workforce: you hire AI employees by role. One answers patients, one follows up on new-patient enquiries, one works your recall list and one keeps your social posts going. They all share one memory of every patient conversation.
- Does it connect to our dental practice-management software?
- No, not today. Loquent connects to Google (Gmail, Calendar, Drive, Sheets) and Zoho (Mail, Calendar, CRM). It can book on a Google or Zoho calendar. If your schedule lives in practice-management software, it takes the patient's details and puts the booking in Needs you so your front desk can enter it.
- Will it send anything without us knowing?
- You decide. Choose what each AI employee may do on its own, like answering patients, and what waits for your yes in Ask, like outreach. Anything it can't handle goes to Needs you for your team.
- Where is our data kept?
- Patient data is stored in Canada. Some work, like phone calls and the AI models, runs through trusted providers outside Canada. Google has verified Loquent (CASA) to read Gmail, Calendar and Drive. We don't claim any other security certification. During the pilot, tell us which patient information it should and shouldn't handle.
- What does it cost?
- You can start free. We're taking pilot businesses now and working closely with each one.
- Is this the same Loquent as loquent.io?
- No. Loquent at getloquent.com is made by Loquent AI Inc. in Toronto. loquent.io is a different company that happens to share the name.
Let your front desk look after the patient in front of them.
Start free. We're taking pilot businesses now.