Healthcare Integration API

Integrate Your Practice Management System with Loquent AI

Connect your DMS/PMS to enable AI-powered appointment booking, confirmations, reminders, and patient feedback — across voice calls, WhatsApp, and SMS.

About Loquent

AI-Powered Patient Communication

Loquent is an AI communication platform that helps healthcare practices automate patient interactions across voice calls, WhatsApp, and SMS. Our AI agents handle appointment booking, confirmations, reminders, and feedback — reducing front-desk workload while improving patient experience.

How It Works

Inbound Flow

Patient calls or chats → AI Agent answers → Books appointment → Saved in your DMS

Outbound Flow

Your DMS appointments → Loquent syncs → AI calls/messages patients for confirmations, reminders, and feedback

24/7 automated booking via phone & chat

Automated confirmations & reminders

Post-visit feedback collection

Reduced no-shows

No manual data entry

Real-time appointment confirmations

API Requirements

Required API Capabilities

We need your platform to expose the following capabilities via REST API. You can implement these using your existing API structure and authentication methods.

Outbound Engagement

Proactive Patient Communication

Our AI agents proactively reach out to patients via voice calls, WhatsApp, and SMS using synced appointment data from your system.

Appointment Confirmation

24-48 hours beforeVoice call

Reduce no-shows by confirming patient attendance. Based on response, confirm, reschedule, or cancel.

Fallback: WhatsApp / SMS

Appointment Reminder

2-4 hours beforeSMS / WhatsApp

Ensure patients remember their appointment and arrive on time. Sent from previously synced data.

Post-Visit Feedback

1-24 hours afterVoice call

Collect patient satisfaction feedback through a brief AI conversation after their visit.

Fallback: WhatsApp

What Data We Need for Outbound

For outbound campaigns to work, the appointment data returned by API #8 must include:

Patient phone number — Required — how we reach the patient

Patient name — Required — for personalized communication

Appointment date & time — Required

Provider/Dentist name — Required — patients want to know who they're seeing

Appointment type — Required — cleaning, checkup, etc.

Appointment status — Required — determines which campaign to trigger

Patient email — Optional — for email reminders

Location/address — Recommended — included in reminders

Technical Specs

Technical Requirements

Authentication

We support multiple auth methods:

API Key (Bearer token)
OAuth 2.0 (Client Credentials)
Basic Authentication
Custom authentication

API Format

REST API (preferred)
JSON request/response format
Standard HTTP methods (GET, POST, PATCH, DELETE)
Standard HTTP status codes
Clear JSON error messages

Performance

Response time: < 2 seconds (p95)
Availability: 99.5% uptime or better
Timeout: 30 seconds minimum
HTTPS required (TLS 1.2+)
Rate limit: 100+ requests/min per client

Real-Time Events

Webhooks (Optional)

If your system supports webhooks, we can receive real-time notifications — reducing polling and enabling instant responses to changes.

appointment.createdNew appointment bookedHigh

appointment.cancelledAppointment cancelledHigh

appointment.rescheduledDate/time changedHigh

appointment.completedAppointment completedMedium

appointment.status_changedAny status changeMedium

patient.updatedContact info changedLow

Example Webhook Payload

{
  "event": "appointment.created",
  "timestamp": "2026-03-10T14:30:00Z",
  "data": {
    "appointmentId": "apt-12345",
    "status": "confirmed",
    "date": "2026-03-15",
    "startTime": "09:00",
    "endTime": "09:30",
    "type": "cleaning",
    "provider": {
      "id": "dr-001",
      "name": "Dr. Smith"
    },
    "patient": {
      "id": "pat-67890",
      "firstName": "Sarah",
      "lastName": "Johnson",
      "phone": "+14155551234",
      "email": "sarah@example.com"
    },
    "location": {
      "id": "loc-001",
      "name": "Main Office"
    }
  }
}

Capacity Planning

Expected Data Volume

Per dental practice, to help you plan capacity.

Operation	Volume / Day	Notes
Check availability	50-200	Peaks during business hours
Book appointment	10-50	Depends on practice size
List appointments (sync)	96	Every 15 minutes
Cancel / Reschedule	5-20	Lower volume
Get appointment details	20-50	On-demand lookups

Data Handling

Security & Compliance

How We Handle Patient Data

Minimal data access — only appointment & contact info
Encryption in transit (TLS 1.2+) and at rest (AES-256)
Each practice's data is fully isolated (multi-tenant)
Appointment data cached temporarily, not retained long-term
Patient data is never sold or shared with third parties
Patients can opt out of communications at any time

Infrastructure & Compliance

Hosted on AWS (US regions) with industry-standard security
Per-practice API credentials stored encrypted
Support for API key rotation without interruption
Audit logs of all API interactions
Actively working toward HIPAA compliance
Happy to discuss BAA timeline

Getting Started

Integration Process

Discovery

1 week

Discuss your API capabilities and share documentation

Credentials

1 week

Provide sandbox/test environment and API credentials

Development

2-3 weeks

We build and test the integration adapter

Testing

1 week

End-to-end testing with sample data

Pilot

2 weeks

Launch with 1-2 mutual dental practice clients

Production

Ongoing

Roll out to all interested practices

What We Need From You

API documentation (endpoints, auth, request/response formats)
Sandbox/test environment with sample data
Test API credentials
Technical contact for integration questions
SLA commitments (uptime, response time, support)
List of mutual clients interested in the integration

What We Provide

Dedicated integration team and technical contact
Co-marketing opportunities
Practice onboarding support
Technical documentation for mutual clients
Integration monitoring and error alerting

Ready to Integrate?

Contact our integration team to start the partnership process. We'll walk you through the requirements and get you up and running.

Integrate Your Practice Management System with Loquent AI

AI-Powered Patient Communication

How It Works

Inbound Flow

Outbound Flow

Required API Capabilities

Check Appointment Availability

Book Appointment

Get Appointment Details

Cancel Appointment

Reschedule Appointment

List Patient Appointments

Get Appointment Types

List Appointments by Date Range

Update Appointment Status

Proactive Patient Communication

Appointment Confirmation

Appointment Reminder

Post-Visit Feedback

What Data We Need for Outbound

Technical Requirements

Authentication

API Format

Performance

Webhooks (Optional)

Example Webhook Payload

Expected Data Volume

Security & Compliance

How We Handle Patient Data

Infrastructure & Compliance

Integration Process

Discovery

Credentials

Development

Testing

Pilot

Production

What We Need From You

What We Provide

Ready to Integrate?